How to Add a Facebook Company Page to Refari for Page Owners

Introduction

This article explains how to add a Facebook company page to the Refari platform, why a page might not appear in the list when linking, and how to resolve the Facebook permissions nuance that can prevent a page from being available. It also covers customisable labels for accounts, troubleshooting steps, and important corrections from earlier attempts.

Step-by-step: Add a Facebook company page to Refari

1. In Facebook, open the Facebook page you want to link (for example, the Refari page).
2. Click on "Professional Dashboard" on the page.
3. On the right-hand side, go to "Page access".
4. Review the list of users who have page access. If the person trying to link (e.g., Aaron) is not listed as a page admin but only shows under "business portfolio access," they will not appear in Refari's connect list.
5. If the user is only the business portfolio owner and not a page admin, they cannot add themselves as a page admin.
6. Add a trusted person who already has page admin rights (or ask a current page admin) to the page access list. That trusted person can then add the original user as a page admin.
7. Once the user has page admin access, return to Refari, click "Connect Facebook", complete the connection flow, and the page will now appear for linking.
8. Optionally, remove the temporary trusted person after you confirm the correct page admin assignments.

Why the page may not appear

Facebook separates page access roles. If a user is only listed under "business portfolio access" (the business-level ownership) rather than as a page admin, Refari will not show that page when the user attempts to link it. The page must be linked by a user who has page admin access.

    Notes: If you previously tried to add yourself to page access while you were only listed as a business portfolio owner, that will not work. A second person with page admin rights must add you as a page admin. Use a trusted temporary admin if needed and remove them after the proper admin is added.
  

Troubleshooting & Best Practices

• Confirm the user has page admin role on the Facebook page (not only business portfolio access).
• Use a trusted temporary admin account to add the correct page admin if needed, then remove the temporary user.
• After granting page admin rights, log out/in or refresh sessions and re-run the Refari "Connect Facebook" flow.
• Test a small publish or permission check after connecting to confirm everything works.

    Other articles you might be interested in: How to use Socialise AI in Refari  
  

Final Notes

Record the exact steps you took and the roles you changed when troubleshooting so your team can avoid repeating the same process. If further assistance is required, include screenshots of the Page access screen when contacting Refari support.