1. A Feedback request is sent to the Candidate after a primary interview with a Recruiter
Recipient: The Candidate
Trigger: This is sent as a result of you moving a Candidate through to a stage in your recruitment process that has been set as a TopRec trigger in your TopRec Settings
When: This communication gets queued to be sent immediately, however, this may not actually be delivered to the candidate until a time later in the day because this type of communication is send-time-optimized.
Type of feedback left: A Rating of 1-5 stars potentially with a Comment
2. A Feedback request is sent to the Candidate after a client/hiring manager interview
Recipient: The Candidate
Trigger: Same as the last communication, this is sent as a result of you moving a Candidate through to a stage in your recruitment process that has been set as a TopRec trigger in your TopRec Settings
When: Like the first communication this one gets queued to be sent immediately, however, this may not actually be delivered to the candidate until a time in the day because this type of communication is send-time-optimized.
Type of feedback left: A Rating of 1-5 stars potentially with a Comment
3. A Feedback request is sent to the Candidate and the Hiring Manager upon a placement being made.
Recipient: The Candidate and The Hiring Manager
Trigger: Same as the last communication this is sent as a result of you moving a Candidate through to a stage in your recruitment process that has been set as a TopRec trigger in your TopRec Settings
When: Like the first communication this one gets queued to be sent immediately, however, this may not actually be delivered to the candidate until a time later in the day because this type of communication is send-time-optimized.
Type of feedback left: A Rating of 1-5 stars potentially with a Comment if the review is 1-4 Stars, however, TopRec will look to convert them to a Testimonial if they leave you 5 stars.
4. A testimonial follow up request if a Rating is 5 stars at the Placement stage and no testimonial is submitted
Recipient: The Candidate and The Hiring Manager
Trigger: A Rating of 5 Starts is left but no testimonial was written and submitted.
When: Two days after the 5 star rating was left.
Type of feedback left: A testimonial, because the Rating was already submitted.
You can also follow the below guide to understand this with an example:
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