Setting up JobAdder to send emails on your domain's behalf

Created by Ryan Refari, Modified on Fri, 29 May at 9:38 AM by Aaron Refari

This guide walks you through setting up JobAdder so that emails sent from JobAdder appear to come from your own domain, rather than from a JobAdder default. It covers adding the domain, verifying ownership, sharing the DNS records with Refari, and tidying up the candidate-email settings inside JobAdder. The examples below use refari.co as the domain; substitute your own.

Adding a domain

In order to send from a domain, you must first add that domain to JobAdder.

Step 1: Log in to JobAdder

Visit https://rms.jobadder.com/ and sign in with your JobAdder credentials. If you are already logged in, jump to Step 2.

Step 2: Open your account admin settings

In the bottom left of your screen, click Account and then Admin.

Step 3: Check whether your domain is available for email sending (optional)

Click the submenu Users and check that there is a user added with your domain, for example @refari.co. If no user exists for your domain, add one via the New User button in the top right, or update a user's email address to one on your domain.

Step 4: Open SMTP Settings

Click the submenu SMTP Settings. You will see one of two screens, and the next instructions depend on which you see.

Step 5: Domain already added? (Option 1)

Note: If you see a screen similar to the screenshot below, your domain has already been added. You can skip Step 6 and move on to Verifying domain ownership.

Step 6: Add the domain (Option 2)

If you see a screen similar to the one below, choose the domain you want to use (for example refari.co), select it from the list, and click Add Domain.

Verifying domain ownership

In order to send emails from your domain, you must verify that your company has permission to email from it.

Note: If you have just added your domain, you should be able to skip Step 1 and Step 2 below, because JobAdder automatically sends a verification email at that point.

Step 1: Scroll to the domain ownership section

At the bottom of the SMTP Settings page, click the section titled The Domain ownership must be verified by a User before use.

Step 2: Send the verification email

Choose the email address you wish to send the verification email to from the dropdown, then click Send Verification Request.

Step 3: Check your email

You should receive an email from noreply@jobadder.com with the subject Email sending domain verification required. Click the Confirm and Add Domain button.

Step 4: Check that the domain is verified

After clicking Confirm and Add Domain in the email, you will be redirected to a page confirming that the domain has been verified. Click View SMTP Settings, then scroll to the bottom and double-check that the domain ownership status reads Confirmed.

Sharing DNS records with Refari

For email recipients to receive your emails, a series of DNS records must be added to your domain. Refari handles this for you, but the records must come from JobAdder.

Warning: If these DNS records are not added correctly, your emails will be rejected by some recipients or delivered to junk and spam folders. Do not skip this section, and do not modify or remove the DNS records yourself once they are in place without letting Refari know first.

Step 1: Scroll to the Send DNS section

At the bottom of the SMTP Settings page, click the section titled These DNS Records must be added. Send these details to a valid e-mail address.

Step 2: Send the DNS records to Refari

If you have a ticket open with Refari Support, enter the email address ryan@refari.co and click Send DNS Details. If you do not have a ticket open with Refari Support, enter support@refari.co instead and click Send DNS Details.

Step 3: Wait for Refari to add your DNS records

Refari will add your DNS records and reply to your support ticket to let you know they have been added.

Idea: DNS records are usually added by Refari within 12 hours, but can take up to 48 hours to propagate worldwide. We aim to update you once we can see the records have propagated.

Step 4: Verify your DNS records

After receiving an update from Refari that the DNS records have been added, scroll to the bottom of the SMTP Settings page and click the Verify Domain button. Your page should update to show a screen similar to the one below.

Step 5: Contact JobAdder support

The final step is to ask JobAdder support to activate the CNAME records for email tracking. Open a ticket via https://support.jobadder.com/hc/en-us or by emailing support@jobadder.com.

Note: Only contact JobAdder after Refari has informed you that the DNS records have been added to your domain. Contacting JobAdder before then will not produce the right outcome.

If you prefer, you can send the following template to JobAdder:

Hi,

We have followed JobAdder's SMTP instructions to allow JobAdder to send emails on behalf of our domain: website.com. All DNS records have been added, including the MX and CNAME records, to allow for email tracking.

As such, we are contacting you to ask for the CNAME records to be activated within Mailgun for our domain (website.com) as per your SMTP documentation.

Thank you

Updating the Candidate Submissions and Floats default From email

JobAdder uses a default From email for candidate submissions and floats. Set this to an address on your own domain so these emails go out as you, not as a JobAdder default.

Step 1: Open Account Settings

In the bottom left of your screen, click Account and then Settings.

Step 2: Open Candidate Settings

Click the menu Candidates, then click the submenu Candidate Settings.

Step 3: Update the Default From Email

In the Default From Email field, enter an email address on your domain, for example noreply@website.com.

Step 4: Save your settings

Click the Save Settings button.

Updating the Candidate Auto Responder default From email

JobAdder also uses a default From email for the candidate auto responder. If this is not set to an address on your own domain, some auto-responder emails will continue to come from JobAdder instead of you.