Streamline Your Website Change Requests: A Guide by Refari

Created by Aaron Dye, Modified on Tue, 20 Feb at 2:58 PM by Aaron Dye

Help us help you better by adhering to our streamlined process for submitting website change requests.

Was your website or careers page built by Refari? Only applicable if you see 'this website was built by Refari' in the footer. 

Request Submission Guidelines:

  • Keep It Concise: Limit requests to essential changes for iterative improvement—think evolution, not replacement.

  • List Your Changes: Use bullet points to outline your requests clearly. This list will serve as a checklist and a template for any supplementary video.

  • Attachments and Links: If your change list is in a document, attach it directly to your ticket. For shared files, ensure open access via the link.

  • Video for Context: For complex requests, a video explanation is crucial! Without this context, we may not proceed with your request to ensure accuracy and time efficiency.

No Repeat Content Policy:

At Refari, we've encountered challenges with AI-generated content leading to an overload of repeat submissions. We've set policies against uploading 'repeat content' and instead provide custom templates and guides for self-managing your content. If assistance is needed, we offer services at $30 AUD per hour.

Real Example for a Perfect Ticket:

  • Mirror the hero image for better alignment.
  • Add a blue overlay to enhance contrast.
  • Remove extraneous apostrophes in section headings.
  • Make action tiles fully clickable for enhanced user interaction.

Here is a video to add the required context to this change request

By following these guidelines, we can ensure a seamless process for implementing your website changes. Your cooperation and understanding allow us to maintain high standards of service and efficiency.

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